Contact & Complaints
How to contact Finfora about website, portal, privacy, record and security matters.
1. General website enquiries
Questions concerning the Website or the Website Terms should be sent to admin@finforapartners.com.
2. Privacy enquiries and rights requests
Privacy enquiries and rights requests should be sent to admin@finforapartners.com. Subject to applicable legal limitations, data subjects may have rights to request access to personal data, rectification of inaccurate data, erasure, restriction of processing, objection, portability and other rights provided by applicable law.
3. Privacy complaints
A data subject may contact Finfora first to seek resolution of a privacy concern. Nothing prevents a data subject from exercising statutory rights or making a complaint to the Nigeria Data Protection Commission.
4. Portal record corrections
If you identify an apparent error in your Portal records, you should notify Finfora promptly through admin@finforapartners.com. Finfora may investigate, reconcile and correct records where appropriate.
5. Security incident reporting
A Partner must immediately report suspected compromise, loss of a device containing active Portal sessions, suspicious transactions or unauthorised access to admin@finforapartners.com.
6. Suspicious communications
Finfora will not request passwords, OTPs or complete payment-card credentials through ordinary email. Partners should report suspicious communications through admin@finforapartners.com.